Marcelo’s Jewelry has the policy to guarantee satisfaction and trust of our clients; committing ourselves to non-disclosure of personal information. The personal information of our customers is used exclusively for the purchase and verification of order.
We stand out for providing a product of excellence, guaranteeing our work, therefore our items have a lifetime guarantee. Lifetime warranty includes cleaning, adjustment and replacement of stones, repairs, etc. according to the type of jewelry.
In Cuban link chains, their grams have a 100% guarantee. Giving our customers the opportunity to upgrade and add grams to their chain trading in their own for 100% credit.
Jewelry with stones:
Customers who purchase jewelry with stones need a stone check every 6 months. In this way stone tightening is guaranteed.
Our clients have the opportunity to finance jewelry of their dreams. Marcelo’s Jewelry works with three financing companies. All 3 companies offer at least 1 year to pay the loan.
WellsFargo: Offers up to 18months no interest
Synchrony Financial: provides our customers with interest-free financing for the first 6 months.
Acima: offers interest-free financing for the first 3 months.
Progressive: grants you interest-free financing for the first 3 months.
Marcelo’s Jewelry provides a quality product to meet the expectations of our customers, but if you are not completely satisfied with the received item; you can return it during the first 5 days after receiving it. To receive a full refund of your purchase, the merchandise must be in perfect condition (not scratched, missing a piece, not modified, not dirty, etc.).
If the item is returned after 5 working days but before 15, you will receive a credit in the store of your total value, which you can use when you wish. After 15 days, if you wish to return the item you will need to contact us to assess credit that will be granted.
Not all jewels are reimbursable, but that information will be known to you beforehand when you contact us through our Live Chat or by calling our store at 813-443-0810 or 813-679-6709 or writing to us our email email@example.com.
But whatever the case, you will have a restocking fee of 15% of the value of your item.
Shipping cost is not refundable, it is suggested that you make a certified delivery to 3117 W Columbus Dr. Suite 210 Tampa Fl 33607. The opportunity to return the item and receive a refund is only for customers who purchase online since they do not have the opportunity to examine before buying items.
We also offer layaway plans for our clients. To begin one must separate merchandise with 10% of its value. The customer has up to 1 year without interest to complete their purchase and receive their jewel. You should not spend more than 3 months without making a payment, you can make payments with the amount you want and when you want. To make payments you need to call our jewelry store. As soon as its jewel is completely liquidated, it will be sent to the address you provide.